Last updated: August 18, 2026
These Terms & Conditions (“Terms”) govern your use of the Fivenson Studios website and the creative and digital services we provide. “Fivenson Studios,” “we,” “us,” and “our” refer to Fivenson Studios L.L.C. and Fivenson Studios Inc., based in Ann Arbor, Michigan. By using our website, submitting a form, or engaging our services, you agree to these Terms. If you do not agree, please do not use the site or our services.
1. Our services
Fivenson Studios provides creative and digital services including custom website design, eCommerce development, SEO, answer-engine and generative-engine optimization (AEO and GEO), branding, logo design, graphic design, digital marketing, PPC advertising, social media marketing, and AI automation. The specific scope, deliverables, timeline, and price for any engagement are defined in the proposal, quote, or statement of work we provide for that project.
2. Quotes, proposals, and estimates
Quotes and estimates are based on the information available at the time and the scope described. They are valid for the period stated in the document, or 30 days if no period is stated. Work that falls outside the agreed scope may change the price and timeline, and will be quoted separately before it begins.
3. Payment terms
Unless a proposal states otherwise, projects require a deposit to begin, with the balance due per the schedule in your proposal or invoice. Invoices are payable by the date shown on the invoice. We reserve the right to pause work on an account with an overdue balance until it is brought current. All fees are stated in U.S. dollars. We do not store credit card information on our servers; payments are handled by third-party payment processors.
4. Client responsibilities and timelines
Timelines assume timely cooperation from you. To keep a project on schedule, you agree to provide required content, materials, access, and feedback promptly, and to designate a point of contact who can give approvals. Projects that stall waiting on client content or feedback may be rescheduled, and delays caused by these are not the responsibility of Fivenson Studios.
5. Revisions and scope changes
Each project includes the number of revision rounds stated in its proposal. Additional revisions, new requirements, or changes to the agreed scope are billable and will be quoted before we proceed.
6. Intellectual property and ownership
Upon full payment for a project, you own the final deliverables we create specifically for you, along with the usage rights described in your proposal. Until final payment is received, all work product remains the property of Fivenson Studios. We may retain and reuse general skills, techniques, and non-client-specific components, and we may display completed work in our portfolio and marketing unless you request otherwise in writing. Third-party assets (such as stock media, fonts, or plugins) remain subject to their own licenses.
7. Third-party services and materials
Our work may rely on third-party platforms, hosting, software, and integrations. We are not responsible for the availability, performance, pricing, or policies of third-party services, and their use is subject to their own terms.
8. Communications and SMS consent
When you provide your phone number through our forms or engage our missed-call text-back and scheduling features, you consent to receive communications from us about your inquiry or project, which may include automated confirmations and reminders by SMS at the number you provide. Message and data rates may apply. We obtain explicit opt-in consent where required by law. You may opt out of SMS at any time by replying STOP to any message or by contacting us. Our SMS platform provider is Fivenson Solutions.
9. Warranties and disclaimers
We deliver our services with professional skill and care. Except as expressly stated in a signed agreement, our services and this website are provided “as is” without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee specific business outcomes, search rankings, traffic, leads, or revenue, because those depend on factors outside our control, including third-party platforms and changing search and AI systems.
10. Limitation of liability
To the fullest extent permitted by law, Fivenson Studios is not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for any claim arising out of or relating to our services or these Terms will not exceed the amount you paid us for the specific project giving rise to the claim.
11. Indemnification
You agree to indemnify and hold harmless Fivenson Studios from claims, damages, and expenses arising out of content or materials you provide, your use of the deliverables, or your violation of these Terms or applicable law.
12. Cancellation and refunds
Either party may end an engagement in writing. If you cancel, you remain responsible for work completed and costs incurred through the cancellation date, and deposits are non-refundable to the extent work has been performed. Any refund of unearned fees, if applicable, will be handled per the terms of your proposal.
13. Confidentiality
Each party agrees to protect the other’s non-public business information shared for the purpose of the engagement and to use it only to perform under the agreement.
14. Privacy
Your use of our website and services is also governed by our Privacy Policy, which describes how we collect and handle personal information.
15. Governing law
These Terms are governed by the laws of the State of Michigan, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Washtenaw County, Michigan, and you consent to their jurisdiction.
16. Changes to these Terms
We may update these Terms from time to time. The current version is always posted on this page with its “Last updated” date. Continued use of our website or services after a change means you accept the updated Terms.
17. Contact us
Questions about these Terms? Reach us at:
Fivenson Studios
1100 N Main St, Ste 102, Ann Arbor, MI 48104
Phone: (734) 822-7649
Email: [email protected]