Reviews are the part of the page people read.people believe.AI summarizes.decides the call.
Before someone calls you, they look you up. They read the stars, skim the recent ones, and check whether you replied. Now ChatGPT, Claude, Gemini, Perplexity and Grok read the same reviews and summarize them into a sentence about your business. Reputation management is the work of making sure that sentence is accurate, and earned.
What You Get
A system that asks every happy customer at the right moment, a consistent way of replying to what comes back, listings that agree with each other, and monitoring so you hear about a problem before it has been sitting there a month.
Who It’s For
Any business where people check before they call — trades and home services, medical and dental practices, professional services, restaurants, and anyone competing in the map pack.
Cost & Timeline
Included in Local SEO from $1,500/mo, because reviews and the map pack are the same fight. Review volume builds steadily rather than suddenly — a business that asks properly usually sees a real change in a quarter, not a week.
How To Start
Book a strategy session, or call (734) 822-7649. If you already have a review process, we will start by finding where it leaks.
Two audiences now read your reviews. One of them is a machine.
Reviews have always influenced whether someone calls you. What changed is that they are now also an input to how you are described. When ChatGPT, Claude, Gemini, Perplexity or Grok summarizes your business, it reads the same reviews your customers do — and whatever people repeat becomes the summary.
If your reviews keep mentioning that you showed up on time and explained the problem, that is what gets said about you. If they mention that you were hard to reach, that is what gets said instead.
You cannot edit that summary. You can only change what it is summarizing.
It is almost never unhappy customers. It is that nobody asked.
Most businesses with a thin review profile are not doing bad work. They are doing good work and then never mentioning it. The customer is delighted, they drive away, and the moment passes.
The fix is unglamorous: ask every customer, ask close to the moment the work was finished, and make it take one tap. A short message with a direct link, sent while the job is still fresh, outperforms every clever tactic we have seen.
The whole job is turning that from something someone remembers to do into something that happens by default.
We will not write your reviews.
A lot of what is sold as reputation management is suppression and manufacture: buying reviews, incentivizing only the happy ones, burying criticism, filing takedowns. We do not do any of it, and we will not do it for you.
It is against the terms of every platform that matters, it is detectable, and the penalty lands on your profile rather than on the agency that did it. More simply: a review you paid for is not evidence of anything, and the people reading them are better at spotting that than most agencies assume.
What we do instead is make it easy for the customers you already made happy to say so, and make sure a fair complaint gets a reply that a future customer would find reassuring.
A system, not a campaign.
Reputation is not a project that finishes. It is a small set of habits that need to run every week without anyone thinking about them.
Want more reviews without chasing them?
Tell us how a job finishes at your business and we will show you where the ask should sit. Most businesses do not need more happy customers — they need to stop letting the happy ones leave without being asked.
We will read it and reply personally, usually the same business day.