60% of small business owners welcome feedback
Maybe you think of yourself as a direct communicator who doesn’t pull any punches. But have you considered that your no-nonsense approach could be seen as intimidating or condescending by those you rely on to keep your business running?
According to a Manta online poll, 60% of small business owners stated that they would welcome feedback from their teams. If you haven’t done so already, maybe it’s time for a 360 review from your employees.
Below are best practices to make the 360-review process efficient and effective:
- Clearly articulate the goal and the process—and keep it positive to alleviate water-cooler rumbling.
- Educate your staff about the anonymity of their feedback.
- Consider bringing in a third party to help create the review and capture everyone’s opinions.
- Conciseness is golden. If employees have to answer hundreds of questions, chances are they’ll be diluted by the end.
- Review your staff’s feedback.
- Devise an action plan and follow up with your team.
According to Marian Thier, executive coach and founding partner at listeningIMPACT, 360 reviews serve as platforms for growth and development, but looking at the data alone is not useful. “A 360 is only as valuable as the conversations that arise from the feedback.”
By Karen Vujnovic,
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Fivenson Studios is based in Ann Arbor, Michigan, our graphic design team specializes in logo and webpage design, as well as marketing campaigns for social and print media. From flyers and brochures to targeted landing pages, we aim to bring your company into the spotlight and reach a greater range of potential customers.